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What Governs Your Account on sms93

Your access to sms93 and use of any service — deposits via bKash, Nagad, or Rocket, account activity, and withdrawals — is subject to the terms set out here.

Account TermsEligibility ConditionsPayment PolicyPrivacy RightsJurisdiction Notice
sms93 What Governs Your Account on sms93
POLICY CONTACT

Reach Us About Legal or Policy Matters

If you have a question about how our terms apply to your account, want to request a copy of your data, or need to flag a concern about account eligibility, our support team handles these directly. Reach out through any of the channels below and reference your account ID for a faster response.

Team online

Live Chat

Start a chat from your account dashboard. Our team can walk you through specific clauses, eligibility questions, or account-level policy concerns in real time.

Email Support

Send your legal or policy query to our support address. Include your registered account details so we can locate your record and respond accurately.

Help Centre

Our Help Centre carries written answers to common policy questions — account closure, data requests, payment disputes, and eligibility — available any time from your browser or phone.

ACCOUNT SECURITY

How We Handle Your Account and Data

We apply security and data-handling practices across every part of the account lifecycle — from the moment you register to how we process a withdrawal request back to your bKash or Nagad wallet. Here is what that looks like in practice.

Data Retention We keep account records for the period required under applicable law and our internal policy. You can request details of what we hold by contacting support with your account ID.
Cookie Use Cookies on sms93 support session continuity — so your lobby state persists when you switch from mobile browser to desktop — and help us understand how pages are used. You can manage cookie preferences from your browser settings.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.
Requesting Changes To update personal details, request data deletion, or close your account, submit a request through live chat or email. We verify identity before processing any change to protect your account.

Legal Questions We Hear Most

These are the questions we get most often about how our terms and policies work. If yours is not here, live chat or email support will get you a direct answer.

Availability depends on your local law and eligible region. It is your responsibility to confirm that accessing and using the platform is lawful where you are before opening an account.

We collect the information you provide at registration — name, contact details, and payment method identifiers such as your bKash or Nagad number — and activity data generated during your use of the account.

Contact support via live chat or email with your account ID and a data access request. We will verify your identity and respond with the details we hold on your account.

Yes. Submit a deletion request through support. We will process it in line with our retention obligations — some records may be kept for the period required by applicable law before full deletion.

We publish updates to the terms on this page. Continuing to use your account after a change is posted means you accept the updated version. Check this page periodically if you want to stay current.

Raise it with our support team first — via live chat or email — referencing your account ID and the specific transaction. The dispute process is set out in full in our terms document.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.