Reference

How sms93 Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with care at sms93. This policy covers what we collect, why we collect it, how long we keep it, and what you can do about it — so you know exactly where you stand.

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HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

sms93 uses SSL encryption across all account and payment flows, so your bKash PIN confirmation and Rocket transfer details are never exposed in transit. Account access is protected by a one-time password sent to your registered mobile number each time you log in from a new device — this is the same flow whether you are using the mobile browser or returning on desktop. We retain account data for as long as your account is active and for a period after closure as required by applicable financial regulations. You have the right to request access to the data we hold, ask for corrections, or request deletion where local law permits.

SSL Encryption

Every login, deposit, and withdrawal — whether through bKash, Nagad, or Rocket — is encrypted end-to-end. Your payment credentials are never stored on our servers in plain text.

OTP Device Verification

New device logins trigger an OTP to your registered mobile number. This stops unauthorised access even if someone else has your password, and it applies on both mobile and desktop sessions.

Data Retention Policy

We keep your account data while your account is open and for a set period after closure. Transaction records tied to bKash or Nagad payments are held for financial compliance purposes only.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or raise a deletion request. All requests are handled through our support channels; eligibility depends on local law and your region.

Data We Hold and Why We Hold It

sms93 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sms93, we collect the information needed to run your account — your name, contact details, and the payment methods you link, including bKash, Nagad, and Rocket wallet identifiers. We also log device and session data: the browser or app you

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use, your IP address, and how you move through the lobby. This helps us keep your account secure and show you a consistent experience whether you are on mobile or switching to desktop later. Payment transaction records are held as required for financial audit purposes —
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this includes deposit and withdrawal activity through Nagad, bKash, and Rocket. We do not sell your personal data to third parties. Cookies and similar tracking tools are used to maintain your session, remember your preferences, and measure how features perform. You can manage cookie preferences through
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your browser settings, though some functions may not work without session cookies. Use of this platform and its data practices depends on your local law and eligible regions in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your personal data — what we hold, how it is used, or how to request a correction or deletion — our support team handles privacy requests directly. You can reach us through live chat in your account dashboard, by email at the address listed in your account settings, or through our help centre. We aim to respond to data-related requests within a reasonable timeframe. Bangladesh support is available via the channels below, and responses are handled in English.

Team online

Live Chat

Open your account dashboard on mobile or desktop and start a chat. Our support team picks up privacy and data queries through the same channel as account help.

Email Support

Send your data request or privacy question to the email address shown in your account settings under the help section. Include your registered account details so we can locate your record.

Help Centre

Our help centre covers common privacy questions — how to update your details, request data deletion, or check what information is tied to your bKash or Nagad wallet.

Common Questions About Your Data at sms93

These are the questions we hear most from Bangladesh account holders about how their personal data is collected, stored, and managed at sms93. If something is not covered here, reach us through live chat or email.

We collect your name, contact details, and the payment wallet identifiers you register — such as your bKash or Nagad number. Device and session data is also logged to keep your account secure.

We do not sell your personal data. We share data only with service providers who help us run the platform — payment processors like Rocket and Nagad, security tools, and fraud detection services bound by confidentiality agreements.

Your data is held while your account is active. After closure, we retain records for the period required by applicable financial regulations, particularly for bKash, Nagad, and Rocket transaction histories.

Contact our support team through live chat in your account dashboard or via the email address in your account settings. Include your registered details so we can locate your record and process your request.

Session cookies are needed for core functions like keeping you logged in and remembering your wallet preferences. Other tracking cookies can be managed through your browser settings, though some features may work differently without them.

All payment flows — including bKash deposits, Nagad transfers, and Rocket withdrawals — run over SSL-encrypted connections. Payment credentials are never stored in plain text on our servers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash Balance InfoAbout Us

How sms93 Handles Your Personal Information

Data Handling, Cookies, and Account Security

SSL Encryption

OTP Device Verification

Data Retention Policy

Your Rights and Requests

Reach Us About Your Data

Live Chat

Email Support

Help Centre

Common Questions About Your Data at sms93

01 What personal data does sms93 collect when I open an account?

02 Does sms93 share my data with third parties?

03 How long does sms93 keep my account data?

04 How do I request access to or deletion of my personal data?

05 Are cookies required to use sms93?

06 How does sms93 protect my payment information?

Privacy Policy

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