Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an sms93 account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account eligibility rulesWallet and payment termsbKash, Nagad, Rocket coveredRegion-dependent access
sms93 Terms and Conditions That Govern Your Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a dispute about your account or a transaction, our support team handles terms-related queries directly. You can reach us through live chat, email, or your account message centre — whichever works for you on mobile.

Team online

Live Chat

Open the chat widget from your account dashboard. Our team handles terms and account queries and can escalate disputes on your behalf.

Email Support

Send your query to our support address from your registered email. Include your account ID so we can pull up your record without delay.

Account Message Centre

Log in on mobile or browser and use the in-account message centre to submit a formal terms or payment dispute with a written record.

HOW WE OPERATE

How sms93 Handles Your Account and Data

We hold account data only for as long as it is needed to operate your account and meet our legal obligations. You can request a copy of the data we hold on you, or ask us to close your account, by contacting support through the message centre.

Account Security

Your account is protected by OTP verification on login. If you notice any access you did not authorise, contact support immediately and we will lock the account.

Data Retention

We keep transaction records — including bKash, Nagad, and Rocket payment history — for the period required under applicable law, then delete them.

Your Rights

You can request access to your account data, ask us to correct inaccurate records, or request account closure at any time through the support message centre.

Terms Updates

When these terms change, we notify you via your registered contact. You have a clear window to review before the new terms take effect on your account.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how the rules apply to wallet payments and account access in Bangladesh.

Account eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that opening an account is permitted where you are located before you proceed.

We currently support bKash, Nagad, and Rocket for deposits and withdrawals. The wallet you use to deposit must match the one you use to withdraw — this is a verification requirement, not a restriction.

We may suspend or permanently close accounts that breach these terms. If your account is closed for a breach, any verified balance may be returned to your registered wallet after a review.

Submit your dispute through the in-account message centre or by emailing support from your registered address. Include your account ID and the transaction reference so we can investigate promptly.

We send a notification to your registered contact details before any update takes effect. Continuing to use your account after the notice period means you accept the revised terms.

Contact support through live chat or the message centre to request closure. Any remaining verified balance will be returned to your registered bKash, Nagad, or Rocket wallet after identity confirmation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.